This website (‘the Site’) is operated by Simplexity Travel Management Limited.
WHO WE ARE
Simplexity Travel Management Limited whose registered address is 5th Floor, 3 Hanover Square, Mayfair, London, W1S 1HD and Registered number 07849358 ('we' or 'us') are a 'data controller' for the purposes of the General Data Protection Regulation, (i.e. we are responsible for, and control the processing of, your personal information).
We collect personal information about you (such as name; date of birth; gender; job title; profession; your contact information including your email addresses and telephone numbers; demographic information such as post code; information about your personal interests and preferences; financial information such as your credit / debit card numbers; your IP address ( this will be collected automatically by us ); the specific content of the enquiry you submit) when you register with us, contact us, complete any surveys or participate in any competitions through the Site or otherwise post or submit any material to, or through, the Site.
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide our services to you.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We may ask you to provide sensitive personal information, where this is required in order to provide our services to you and/or to allow you to undertake any travel that you have booked with us. If we request such information, we will explain why we are requesting it and how we intend to use it.
Sensitive personal information includes information relating to:
We will only collect your sensitive personal information with your explicit consent.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We collect information about you so that we can:
We would like to send you information by post, email, telephone, text message (SMS) or automated call about our services, competitions and special offers which may be of interest to you.
We will only ask whether you would like us to send you marketing messages when you submit an enquiry through the ‘Contact Us’ page of the Site, enter any competition through the Site or set up an account with us.
If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.
We may do a credit check on you:
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
WHO YOUR INFORMATION MIGHT BE SHARED WITH
We may disclose your personal data to:
KEEPING YOUR DATA SECURE
We will apply appropriate technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us?’ below).
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
TRANSFERS OF YOUR DATA OUTSIDE OF THE EEA
We may need to transfer your personal data to countries located outside the European Union, for the purpose of permitting you to enjoy any aspect of the services or travel options you have booked through us, especially if you are visiting any country outside of the EU or have booked any service through us with a third party provider that is located outside of the EU. You agree that we may transfer your personal data to countries located outside the European Union, for the purpose of permitting you to enjoy any aspect of the services or travel options you have booked through us. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
HOW TO CONTACT US
If you wish to contact us, please send an email to firstname.lastname@example.org or write to us at 5th Floor, 3 Hanover Square, Mayfair, London, W1S 1HD or call us on 0203 535 9290.