DUTY OF CARE IN BUSINESS TRAVEL
Technology may have changed the face of business travel as we know it, but when it comes to priorities, safety still remains number one for most travellers.
So, it is no surprise that duty of care is now high on corporates' agendas – and not just for larger organisations or those involved with high risk travel. Indeed, it is now essential for any company who regularly sends staff on business trips to formulate a comprehensive duty of care programme.
This means not only having systems in place to ensure the safety of their team while they’re travelling, but also making sure they have immediate help should anything go wrong.
At first sight prioritising duty of care is the result of today’s political climate, and the increased fear of terror attacks. Then of course there are various health risks associated with businesses sending employees to certain parts of the world.
Yet duty of care is equally key when it comes to less sensational circumstances too, whether that be looking after those travellers who may be vulnerable due to health problems, whose plans have been derailed by a last-minute strike or who have been the victims of crime. It’s also about those travel details that can affect an employees’ wellbeing, like ensuring they don’t have to drive after a long-haul flight for instance.
Organisations have a legal and moral obligation to provide safety and security to their employees, contractors, volunteers and related family members when travelling on business, either abroad or at home.
That said, those who have a relatively small travel budget don’t have the resources in-house to handle traveller safety and risk management, which is why they are increasingly turning to expert travel management companies such as Simplexity Travel.
Simplexity Travel provides its clients with a dedicated account manager, and having just one person take control of all communication means no crossed wires when it comes to communicating revised travel information. The company also provides 24/7 assistance and crucially has people on the ground locally who can help in times of need.
The likes of Simplexity Travel also offer their clients real-time traveller tracking and alert tools that give clients critical duty of care support. Thus, if an unexpected event such as severe weather, natural disaster or even a flight cancellation does happen, travellers will be immediately contacted and assisted.
A travel management company’s professional advice and industry experience is useful at any time, but when a crisis arises, the real value of working with a TMC becomes even more evident. Their resources give employees the peace of mind that they will be looked after while they are away, and can focus on the business in hand.