Scoot, the low-cost arm of the Singapore Airlines Group, has announced it will be moving from Singapore Changi Airport’s Terminal 2 (T2) to Terminal 1 (T1) from Tuesday 22nd October 2019. The move seeks to facilitate the carrier’s growth over the next few years.
Since April 2019, Scoot has launched eight new destinations in China, India, Laos and Malaysia and is on track to launch nine more new routes by the end of 2020. As Scoot’s growth continues, so customer satisfaction will play an even bigger role, with check-in experience identified as one of the top three areas the brand wants to improve for passengers.
Over the last five years, Changi Airport has undertaken upgrading works to expand the passenger handling capacity of T1. The Departure Hall has seen a new central zone for Fast and Seamless Travel (FAST) featuring automated check-in kiosks and bag-drop machines.
At the Arrival level, the Meeters and Greeters Hall has been expanded and is seamlessly integrated with Level 1 of Jewel Changi Airport. Since April 2019, Scoot customers have also been able to enjoy early check-in at Jewel, up to 18 hours before their flight.
Terminal information on Scoot flights departing and arriving on 22nd October 2019 will be available on www.changiairport.com and the iChangi app. All Scoot customers will be progressively updated from now onwards