Press reports of Airbnb scams seem to appear more and more frequently these days. Not surprising when over two million people check in to one of their listings on any given night.


Lord Alan Sugar himself recently put out a warning after an American family of six turned up at one of his London homes claiming they had already paid $600 for three nights at the property.


According to the businessman, fraudsters took a picture of the property from an estate agent website and used it in an advert on the accommodation website to lure in unsuspecting tourists.


This follows the story of the couple from west London who discovered on the first day of their two-week holiday to Ibiza that the luxury penthouse apartment they had booked through Airbnb – for an eye-watering £10,000 – did not exist.


The crucial thing about that particular story is that the pair were already suspicious before they arrived, when Lux Travel Collective, who had listed the site, failed to send arrival details in the lead up to the holiday or respond to any further messages. However, Airbnb told the couple they wouldn’t be refunded until they turned up to the apartment. Thus, they were left with no alternative but to fly to Ibiza.


What these stories do show is that anyone booking luxury accommodation would be wise to use a reputable agent like Simplexity Travel which guarantees that all its travel partners are rigorously checked. Simplexity Travel are also members of the industry backed ABTA programme.




In the unlikely event that a problem did occur on arrival, alternative arrangements would be made at once with the minimum of inconvenience for those travelling.