Leisure FAQs2020-09-22T10:04:37+00:00

Leisure Travel FAQs

What type of experience can Simplexity Travel offer?2020-07-08T13:20:07+00:00

We can organise everything, from a multi-destination trip to a beach holiday. We also offer specialist itineraries such as family, adventure, food & drink, cruises, skiing and sport, plus trips incorporating specific sporting and music events around the globe.

Can Simplexity Travel help with booking flights?2020-07-08T13:20:07+00:00

Of course. Our team specialises in all aspects of travel including flights, accommodation, transfers, excursions and car hire. We also have access to some superb deals, not published to the public.

I can find travel details online. Why should I use Simplexity Travel?2020-07-08T13:20:07+00:00

Our team has decades of combined travel experience meaning that we can advise you about the best resorts, hotels, cruise ships and car hire, many of which we have personal knowledge of. We also have a network of global contacts on the ground who will share with you the benefit of their expertise, even down to helping secure a reservation at the most sought-after restaurant in town. We will listen carefully to what you perceive your ideal trip to be and then customise a detailed, personalised itinerary, taking care of you from the time you leave for the airport to the moment you arrive home. 

Is Simplexity Travel reachable evenings and weekends and able to respond immediately?2020-07-08T13:20:07+00:00

Yes. We operate 24/7, 365 days a year. We are always here for our clients, no matter where they are in the world and unlike many other travel management companies, we do NOT charge you more to speak to us outside normal office hours. What’s more, we can offer you real-time traveller tracking and alert tools. Thus, if an unexpected event such as severe weather, natural disaster or even a flight cancellation does happen, you will be immediately contacted and assisted.

Can Simplexity Travel prioritise travel based on air miles’ memberships?2020-07-08T13:20:07+00:00

Yes. We create a profile for our clients which includes all passport information along with air miles and any other relevant information. This profile is used so we can hold flights in your name whilst you make a final decision. It also means that air miles are automatically updated.

Do I earn points with a hotel’s loyalty programme when booking through Simplexity Travel?2020-07-08T13:20:07+00:00

Yes. You will earn the same benefits whether you book directly with the hotel or through Simplexity Travel (except for a very limited number of promotions that are only available when booking directly on the hotel’s website).

What are Simplexity Travel’s accreditations?2020-07-08T13:20:07+00:00

We are IATA accredited and all our packages are ATOL protected as standard.  We are also an ABTA travel associate meaning that aside from financial protection, we must also must abide by the ABTA Code of Conduct. This means giving customers accurate information; advice or assistance on passport, visa and health requirements; offering a suitable alternative if there are building works that could seriously impair a holiday and a refund of the holiday cost in the event of significant flight delay.

How much extra will booking through Simplexity Travel cost me?2020-07-08T13:20:07+00:00

We have modest booking and management fees which will be explained to you in full. By using our services, we can offer tailor-made holiday experiences you will not find anywhere else along with unique benefits with our preferred partners such as room upgrades and early check in, that are not available to the general public. And since we do not work for any one agency or airline, we can shop around for the best deals amongst all suppliers. All this plus our guaranteed 24‐hour contact with one of our Travel Managers at no extra charge to you.

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